The Drug and Poison Information Service (DPIS) is a dedicated Call-centre of the Malaysia National Poison Centre.  The Call-centre is a referral service for poisoning emergencies, incidents of overdose, chemical safety and other related issues. Trained pharmacists operate the Call-centre during office hours and provide additional service in the evening, weekends and public holidays.  Provision of services outside office hours are however limited to a briefer schedule.  Consultation and feedbacks handled by the DPIS are based on standardised references and databases. Conversations between the caller and the DPIS are recorded for audit purposes and  as training materials. Follow-up calls are procedural depending on the nature of the case to ensure continuous support and assistance.  Majority of the calls to the DPIS are mainly from hospitals and clinics around the country with a smaller number from households, factories etc. The DPIS also provide and share poisoning data and drug information to its regional counterparts on request.

Non-urgent general drug/poison enquiries can be communicated by email to the centre for feedback at This email address is being protected from spambots. You need JavaScript enabled to view it.