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Drug and Poison Information Service (DPIS) 

PRN operates the Drug and Poison Information Service (DPIS) through its dedicated call centre that provides toxicological information for poisoning emergencies, drug overdose cases, chemical safety, and related issues. 

Our Team

Trained pharmacists staff the call centre during its operating hours using standardised references and databases during consultations. Calls are recorded for auditing and training purposes. Most calls come from hospitals and clinics. Some also come from households and workplace. DPIS shares poisoning data and drug information with locally authorities and with regional poison centre upon request.

Contact Us for Poisoning Emergencies:
• Phone: 04-6536 999 (preferred channel)
• Telegram Chat: t.me/khidmatnasihatkeracunanPRN 

Hours of Operation:
• Monday - Friday: 8:00 AM - 10:00 PM
• Saturday, Sunday, and Public Holidays: 8:00 AM - 5:00 PM

For Non-Urgent Enquiries:
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

FAQ's

Contact us for acute or chronic poisonings involving:

  • Drugs and Medical Products
  • Pesticides
  • Household and Industrial Chemicals
  • Natural Toxins
  • Misuse or abuse of medicines
  • Drug-related problems, including Adverse Drug Reactions

For poisoning exposures, please provide:

  • Victim's age and weight
  • Your phone number for follow-up
  • Name of poison/drug (read labels if available)
  • Estimated quantity of substance involved
  • Time of incident
  • Signs and symptoms
  • Any first aid or treatment given

DPIS offers a range of additional services:

  • Drug and Poison Information attachment programs for healthcare providers and students.
  • Training on acute poisoning management for healthcare providers.
  • Drug/poison education and prevention programs for communities.
  • Review of poisoning management guidelines or safety/toxicology data sheets.
  • Consultation on poisoning management guidelines and technical documents (drug toxicity, pesticides, chemicals).
  • Material Safety Datasheet translation/review for chemical/pesticide manufacturers.
  • Consultation with legal officers for drug/poison-related legal cases.
  • Pharmacist Attachment Program (local/non-local): 2-4 weeks
  • Pharmacy Student Attachment Program (local/non-local): 1-2 weeks (minimum 4 students)
  • Industrial/Internship Training for Pharmacy/Health Sciences Students (local/non-local): 4-6 weeks (minimum 4 students)
  • Medical Specialist Attachment (Ministry of Health Sub-specialty Programme):
    • Clinical Toxicology: 2 weeks
    • Occupational Health (Toxicology): 1-2 weeks
    • Environmental Health Toxicology: 1-2 weeks
    • Chemical Pathology: 1-2 weeks
  • Training Packages (Management of Common Acute Poisoning): 3-5 day workshop/seminar
  • Elective Attachment for Medical Doctors (Specialist/Postgraduate/Master in Emergency Medicine): 2 weeks

Note: Training can be customized to individual needs.